Bug PartyPoker Software

Po rejestracji w PartyPoker.com przy próbie aktywowania konta RealMoney pojawił się nastepujacy bug:

Po ponownej rejestracji miała miejsce urocza konwersacja z członkinią SupportTeam-u

[konwersacja jest delikatnie redagowana (nazwisko i literówki) ale oryginał skopiowany i zarchiwizowany dla celów dowodowych :]

Welcome to our Online Games! Our Customer Service Team noticed you did not complete your Cashier registration, which you will need to enjoy real money games. You are now chatting live with an agent to help you finish it and offer you a signup bonus.

Lilly: Hi, my name is Lilly. How are you?

pecey: whats wrong with your software?

Lilly: what do you mean?

Lilly: what happened?

pecey: why it treat my Surname as invalid?

Lilly: what is your surname..?

pecey: ___-____ is INVALID in Cashier

pecey: im registered from PokerNews and try to fulfill the reg data

Lilly: do you also have a last name?

pecey: it s last name

Lilly: 1 moment

pecey: one word with dash inside

Lilly: its because of the „-”

Lilly: its considered a special charachter

pecey: its not my fault

Lilly: try to enter it without it

pecey: its on my credit cards

Lilly: its ok

pecey: and on all pokerrooms

pecey: eg. PokerStars

pecey: FTP

pecey: WilliamHill

pecey: whats wrong with your software

pecey: is it RASIST?

Lilly: i dont see how this is racism…

Lilly: dont enter the –

Lilly: and you will be ok

pecey: sorry to say but you dont understand

pecey: it is my last name

Lilly: i understand very well.. my mother has a simmilar name

pecey: all with dash is one word

Lilly: as i said.. the software does consider the „-” to be a special character

Lilly: do not use it

Lilly: that will not be a problem

Lilly: because when you make a deposit with the card and you register it we will have the information

[at this point i copied such interesting dialogue, so missed my questions:

where do they store these informations?

in their minds?

not in cashier?]

Lilly: of course not

Lilly: it will be stored where its supposed to be stored

Lilly: on a secure place

pecey: What about my bonus? I registered from PokerNews

pecey: Im registered there as ___-____

[at this point connection was broken as you can see at attached screenshot]

Pytanie: czy ten soft pisali etnocentryczni głupcy czy zwyczajni rasiści?

Do tej pory nie otrzymałem odpowiedzi z PartyPoker. Jak tylko będzie dostępna, podzielę się nią z czytelnikami PT.

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Odpowiedź z maila PartyPoker:

Thank you for contacting Customer Service.

I apologize for the inconvenience.

Please try to register your name without the dash and with a regular „l”. Later, we will correct your details manually.

Thank you for your cooperation.

Miło, grzecznie, ale problem rozwiążą „ręcznie”. Polskie litery nie są „invalid”, to tylko dmuchanie na zimne, za to „kreseczka” (-) to poważny problem programistyczny 🙁